Refund Policy

Vesta People

Last updated: 16 October 2026

1. Introduction

At Vesta People, we understand that running a business can be unpredictable and that plans sometimes change.

We aim to offer a straightforward, flexible and fair booking experience while ensuring that sufficient time is reserved to provide clients with professional, considered HR support. This Booking, Cancellation & Refund Policy explains the arrangements for booking, rescheduling, cancelling and obtaining refunds for consultations and appointments arranged through Vesta People. This policy applies to bookings made through our website, www.vestapeople.co.uk, or arranged directly with us.

2. Our Bookable Services

Free 15-Minute Introductory HR Call

A complimentary telephone conversation to introduce Vesta People, discuss your business needs and explore how we may be able to support you.

Free 15-Minute Project Scoping Call

A complimentary telephone discussion to explore a specific HR project, understand your requirements and identify potential next steps.

Paid 60-Minute HR Consultation

A dedicated, one-hour HR consultation delivered via Microsoft Teams, providing tailored guidance and support on an identified HR matter. The consultation fee is displayed during the booking process. Unless expressly agreed otherwise, paid consultations do not include document preparation, written reports or ongoing HR case management.

Additional services, projects and retained HR arrangements are subject to separate quotations or agreements.

3. Making a Booking

Appointments are subject to availability and can be arranged through our online booking system or directly with Vesta People.

Please note:

Online bookings normally require at least 24 hours' advance notice.
Appointment availability is displayed in UK local time (GMT or BST, as applicable).
Free introductory and project scoping calls are conducted by telephone.
Paid 60-minute consultations are conducted through Microsoft Teams.
Confirmation and joining or contact details will be supplied as appropriate for the appointment.

Clients are responsible for providing accurate booking information, including a valid email address and telephone number. A booking is confirmed once the relevant confirmation has been issued.

4. Payment for Consultations

Paid consultations must ordinarily be paid for in full when booking, unless otherwise agreed in writing. Prices and any applicable taxes will be made clear before payment is completed. Payment is processed securely through the payment methods available at checkout. A booking confirmation or payment receipt will be issued following a successful transaction.

5. Cancelling an Appointment

We appreciate that circumstances can change and aim to make cancellations as straightforward as possible.

More than 48 hours before your appointment
You may cancel your consultation without an administrative cancellation charge. For paid consultations, a full refund will be provided where the cancellation is made at least 24 hours before the scheduled start time.

Less than 24 hours before your appointment

Please contact us as soon as possible if you need to cancel at short notice.

For business-to-business bookings, reasonable cancellation charges may apply to reflect losses directly arising from the late cancellation, including reserved consultation time that cannot reasonably be reallocated.

We will take reasonable steps to minimise such losses. Any amount retained will not exceed the consultation fee paid.

Where possible, we may offer an alternative appointment instead.

For consumer bookings, statutory cancellation rights and applicable consumer protections take precedence over these arrangements.

6. Rescheduling an Appointment

We aim to accommodate changes wherever reasonably possible. Appointments may be rescheduled without an additional charge when at least 24 hours' notice is provided, subject to availability.

For requests made with less than 24 hours' notice, rescheduling will be considered on a case-by-case basis. We will make reasonable efforts to accommodate unexpected emergencies or genuine unforeseen circumstances.

To request a change, please use the rescheduling option provided with your booking, where available, or contact ashleigh@vestapeople.co.uk.

7. Late Arrivals and Missed Appointments

We ask clients to join their Microsoft Teams appointment or be available for their telephone call at the scheduled time. If you are running late, please notify us as soon as possible. Where a client joins late, the consultation may still need to finish at its originally scheduled time to avoid disrupting subsequent appointments. If a client does not attend or cannot be contacted, we will make reasonable efforts to establish whether the appointment can proceed.

For business clients, a missed paid appointment without notice may be treated as a late cancellation, with any applicable charge assessed in accordance with Section 5.

We will always consider the circumstances fairly, including any technical issues or emergencies that may have prevented attendance.

Nothing in this section affects statutory consumer rights.

8. Cancellations by Vesta People

Although we make every effort to honour confirmed appointments, there may occasionally be circumstances where we need to rearrange or cancel a booking. These may include illness, emergencies, technical difficulties or other circumstances beyond our reasonable control. If Vesta People needs to cancel your appointment, we will contact you as soon as reasonably possible.

For paid consultations, you will be offered either:

An alternative appointment at a mutually convenient time; or
A full refund of the amount paid for the cancelled consultation.

Where the appointment cannot be delivered as agreed, any applicable statutory rights and remedies will continue to apply.

9. Refunds

Where a refund is due under this policy or applicable law, it will normally be issued to the original payment method. Refunds will be processed promptly and within any legally required timeframe. The time taken for funds to appear in your account may depend on the payment provider.

Refund requests should be submitted by email to: ashleigh@vestapeople.co.uk

Please include your name, appointment date and booking reference where available.

Refund requests will be considered fairly and in accordance with this policy and applicable legal requirements.

10. Statutory Consumer Cancellation Rights

Most Vesta People services are intended for businesses. However, where an individual purchases a consultation wholly or mainly for purposes outside their trade, business, craft or profession, they may be treated as a consumer.

Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, consumers will generally have 14 days after entering into a distance service contract to cancel without providing a reason.

This right applies independently of our standard booking cancellation arrangements.

Consultations taking place within 14 days of booking

Where a consumer wishes to receive a consultation before the end of the statutory cancellation period, we will obtain any legally required express request to begin supplying the service early. If the consumer subsequently exercises a valid cancellation right after services have commenced, a proportionate charge for services already supplied may apply where the relevant legal requirements have been satisfied.

Where the service has been fully performed following the consumer's express request and acknowledgement that the cancellation right will be lost upon full performance, the statutory cooling-off right may end.

If the legal requirements for early provision have not been met, the consumer's rights will remain as provided by law.

Consumers may exercise their cancellation rights by emailing ashleigh@vestapeople.co.uk with a clear statement of their decision to cancel. Nothing in this policy excludes or restricts statutory consumer rights, including rights relating to services not provided with reasonable care and skill.

11. Technology and Connectivity

Our paid consultations are normally delivered through Microsoft Teams, with the links being sent upon booking reciept. Clients are responsible for ensuring they have appropriate access to the required technology and a suitable internet connection. Where a significant technical issue prevents a consultation from taking place, we will work with the client to identify a reasonable solution.

If technical difficulties attributable to Vesta People prevent delivery of the agreed consultation, we will offer to rearrange the appointment or provide an appropriate refund. Other technical issues will be assessed fairly according to their circumstances and applicable legal rights.

12. Preparing for Your Consultation

To make the most of your appointment, we encourage you to consider the matters you would like to discuss and have relevant information available. We may request a brief overview of your requirements in advance.

Please avoid sending unnecessary sensitive employee information or confidential documents through general website booking forms.

Where detailed HR records are needed, appropriate information-sharing arrangements can be agreed separately. Advice provided will be based on the information available and the agreed scope of the consultation.

13. Separate HR Projects and Retained Services

This policy primarily applies to individual bookable appointments.

Project-based HR services, ongoing consultancy and monthly retained support may be subject to separate cancellation, payment and termination provisions contained in a quotation or written client agreement.

Where such terms are expressly agreed, they will take precedence for the relevant services, subject to applicable law.

14. Contact Us

If you have any questions about bookings, cancellations, refunds or rescheduling, please contact:

Vesta People

Ashleigh Sperring, trading as Vesta People

Email: ashleigh@vestapeople.co.uk

Website: www.vestapeople.co.uk

15. Changes to This Policy

We may update this policy from time to time to reflect changes in our services, booking arrangements or applicable legislation.

The latest version will be available on our website.

Changes will not retrospectively alter the agreed terms of existing confirmed bookings without an appropriate contractual or legal basis.

Vesta People

Your people. Our priority.

Refund Policy

Vesta People

Last updated: 16 October 2026

1. Introduction

At Vesta People, we understand that running a business can be unpredictable and that plans sometimes change.

2. Our Bookable Services

Free 15-Minute Introductory HR Call

A complimentary telephone conversation to introduce Vesta People, discuss your business needs and explore how we may be able to support you.

Free 15-Minute Project Scoping Call

A complimentary telephone discussion to explore a specific HR project, understand your requirements and identify potential next steps.

Paid 60-Minute HR Consultation

Additional services, projects and retained HR arrangements are subject to separate quotations or agreements.

3. Making a Booking

Appointments are subject to availability and can be arranged through our online booking system or directly with Vesta People.

Please note:

Online bookings normally require at least 24 hours' advance notice.

Appointment availability is displayed in UK local time (GMT or BST, as applicable).

Free introductory and project scoping calls are conducted by telephone.

Paid 60-minute consultations are conducted through Microsoft Teams.

Confirmation and joining or contact details will be supplied as appropriate for the appointment.

Clients are responsible for providing accurate booking information, including a valid email address and telephone number. A booking is confirmed once the relevant confirmation has been issued.

4. Payment for Consultations

5. Cancelling an Appointment

We appreciate that circumstances can change and aim to make cancellations as straightforward as possible.

More than 48 hours before your appointment You may cancel your consultation without an administrative cancellation charge. For paid consultations, a full refund will be provided where the cancellation is made at least 24 hours before the scheduled start time.

Less than 24 hours before your appointment

Please contact us as soon as possible if you need to cancel at short notice.

For business-to-business bookings, reasonable cancellation charges may apply to reflect losses directly arising from the late cancellation, including reserved consultation time that cannot reasonably be reallocated.

We will take reasonable steps to minimise such losses. Any amount retained will not exceed the consultation fee paid.

Where possible, we may offer an alternative appointment instead.

For consumer bookings, statutory cancellation rights and applicable consumer protections take precedence over these arrangements.

6. Rescheduling an Appointment

We aim to accommodate changes wherever reasonably possible. Appointments may be rescheduled without an additional charge when at least 24 hours' notice is provided, subject to availability.

For requests made with less than 24 hours' notice, rescheduling will be considered on a case-by-case basis. We will make reasonable efforts to accommodate unexpected emergencies or genuine unforeseen circumstances.

To request a change, please use the rescheduling option provided with your booking, where available, or contact ashleigh@vestapeople.co.uk.

7. Late Arrivals and Missed Appointments

For business clients, a missed paid appointment without notice may be treated as a late cancellation, with any applicable charge assessed in accordance with Section 5.

We will always consider the circumstances fairly, including any technical issues or emergencies that may have prevented attendance.

Nothing in this section affects statutory consumer rights.

8. Cancellations by Vesta People

For paid consultations, you will be offered either:

An alternative appointment at a mutually convenient time; or

A full refund of the amount paid for the cancelled consultation.

Where the appointment cannot be delivered as agreed, any applicable statutory rights and remedies will continue to apply.

9. Refunds

Where a refund is due under this policy or applicable law, it will normally be issued to the original payment method. Refunds will be processed promptly and within any legally required timeframe. The time taken for funds to appear in your account may depend on the payment provider.

Refund requests should be submitted by email to: ashleigh@vestapeople.co.uk

Please include your name, appointment date and booking reference where available.

Refund requests will be considered fairly and in accordance with this policy and applicable legal requirements.

10. Statutory Consumer Cancellation Rights

Most Vesta People services are intended for businesses. However, where an individual purchases a consultation wholly or mainly for purposes outside their trade, business, craft or profession, they may be treated as a consumer.

Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, consumers will generally have 14 days after entering into a distance service contract to cancel without providing a reason.

This right applies independently of our standard booking cancellation arrangements.

Consultations taking place within 14 days of booking

Where the service has been fully performed following the consumer's express request and acknowledgement that the cancellation right will be lost upon full performance, the statutory cooling-off right may end.

If the legal requirements for early provision have not been met, the consumer's rights will remain as provided by law.

Consumers may exercise their cancellation rights by emailing ashleigh@vestapeople.co.uk with a clear statement of their decision to cancel. Nothing in this policy excludes or restricts statutory consumer rights, including rights relating to services not provided with reasonable care and skill.

11. Technology and Connectivity

If technical difficulties attributable to Vesta People prevent delivery of the agreed consultation, we will offer to rearrange the appointment or provide an appropriate refund. Other technical issues will be assessed fairly according to their circumstances and applicable legal rights.

12. Preparing for Your Consultation

To make the most of your appointment, we encourage you to consider the matters you would like to discuss and have relevant information available. We may request a brief overview of your requirements in advance.

Please avoid sending unnecessary sensitive employee information or confidential documents through general website booking forms.

Where detailed HR records are needed, appropriate information-sharing arrangements can be agreed separately. Advice provided will be based on the information available and the agreed scope of the consultation.

13. Separate HR Projects and Retained Services

This policy primarily applies to individual bookable appointments.

Project-based HR services, ongoing consultancy and monthly retained support may be subject to separate cancellation, payment and termination provisions contained in a quotation or written client agreement.

Where such terms are expressly agreed, they will take precedence for the relevant services, subject to applicable law.

14. Contact Us

If you have any questions about bookings, cancellations, refunds or rescheduling, please contact:

Vesta People

Ashleigh Sperring, trading as Vesta People

Email: ashleigh@vestapeople.co.uk

Website: www.vestapeople.co.uk

15. Changes to This Policy

We may update this policy from time to time to reflect changes in our services, booking arrangements or applicable legislation.

The latest version will be available on our website.

Changes will not retrospectively alter the agreed terms of existing confirmed bookings without an appropriate contractual or legal basis.

Vesta People

Your people. Our priority.

More than 48 hours before your appointment
You may cancel your consultation without an administrative cancellation charge. For paid consultations, a full refund will be provided where the cancellation is made at least 24 hours before the scheduled start time.