Vesta People

Last updated: 16 October 2026

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1. Introduction

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Welcome to Vesta People.

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These Terms and Conditions govern your use of our website, www.vestapeople.co.uk, and the booking or purchase of services through it.

Vesta People is an independent HR consultancy operated by Ashleigh Sperring, trading as Vesta People, a sole trader based in the West Midlands, United Kingdom.

Throughout these Terms and Conditions, references to "Vesta People", "we", "us" and "our" mean Ashleigh Sperring trading as Vesta People.

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By accessing or using our website, you agree to comply with the website-use provisions of these Terms and Conditions. Additional contractual terms apply when you book or purchase our services.

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Please read these terms carefully. If you disagree with the terms governing website use, please discontinue using the website.

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Contact details

Business owner: Ashleigh Sperring

Trading name: Vesta People

Website: www.vestapeople.co.uk

Email: ashleigh@vestapeople.co.uk

Business address: Wolverhampton, West Midlands

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2. About Our Services

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Vesta People provides independent HR consultancy and people management support to businesses throughout the United Kingdom.

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Our services may include:

• Employment relations advice and case management.

• Disciplinary, grievance and absence management support.

• HR policies, procedures, contracts and documentation.

• HR audits and workplace compliance reviews.

• Recruitment, onboarding and workforce planning support.

• Organisational change and restructuring support.

• Monthly outsourced HR consultancy arrangements.

• Individual HR consultations and project-based support.

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The services described on our website are subject to availability, suitability and agreement on the scope of work.

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Information provided on our website is intended to explain our services and provide general HR-related information. It does not, by itself, establish a professional client relationship.

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3. Professional Advice and Responsibilities

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Vesta People is committed to delivering HR consultancy services with reasonable care, skill and professionalism. Employment law and workplace requirements can change, and appropriate advice may depend on the specific circumstances of a business or employee matter. General information, website articles and marketing materials should not be relied upon as a substitute for advice tailored to a particular situation.

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Where Vesta People provides consultancy advice under an agreed engagement, the scope and purpose of that advice will be determined by the services commissioned.

Unless expressly agreed otherwise, Vesta People does not provide legal representation, conduct litigation or act as a regulated law firm. Where specialist legal advice or representation is appropriate, clients may be advised to obtain assistance from a suitably qualified legal professional. Clients remain responsible for their own organisational decisions, implementation of recommendations and compliance with their legal obligations. This does not remove Vesta People's responsibility to exercise reasonable care and skill when providing its services.

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4. Website Use

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You agree to use our website lawfully and responsibly.

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You must not:

• Use the website for unlawful, fraudulent or misleading purposes.

• Attempt to gain unauthorised access to the website or its systems.

• Introduce viruses, malicious software or other harmful material.

• Interfere with the website's security, functionality or availability.

• Copy, reproduce or commercially exploit website content without permission, except where permitted by law.

• Submit information that infringes another person's rights.

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We reserve the right to take appropriate action in response to misuse of the website, including restricting access where reasonably necessary.

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5. Booking Consultations

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Vesta People may offer free introductory calls, paid HR consultations and other bookable services through the website.

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All appointments are subject to availability.

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When making a booking, you agree to provide accurate contact information and relevant details necessary to arrange your appointment.

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Free introductory calls

Free introductory calls are intended to discuss your business requirements, establish whether Vesta People may be able to assist and identify suitable next steps. They do not automatically include a detailed HR assessment, written advice or ongoing consultancy support. A free introductory call does not establish an ongoing client relationship unless an engagement is subsequently agreed.

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Paid consultations

Paid consultations are provided for the duration, format and price specified at the point of booking. A 60-minute consultation will ordinarily involve discussion of the HR matters identified by the client and professional guidance within the available appointment time. Unless expressly stated or separately agreed, a consultation does not automatically include written reports, document drafting, ongoing representation or follow-up case management. We may recommend a separate consultancy engagement where a matter requires additional investigation, preparation or ongoing support.

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A booking is confirmed when the applicable booking process is completed and confirmation is issued.

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6. Prices and Payments

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Prices for bookable services are displayed on our website or communicated through an individual quotation. All applicable charges, including taxes where relevant, will be made clear before a customer commits to payment. Payment for online consultations is normally required at the point of booking unless another arrangement is expressly agreed.

Payments are processed through the payment methods made available at checkout.

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Vesta People does not directly store full payment card details entered through third-party payment processing systems.

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Where services are quoted separately, payment terms will be detailed in the relevant quotation, invoice or service agreement. We may update our prices from time to time. Changes will not affect an existing confirmed booking or contract unless expressly agreed.

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7. Cancellations, Rescheduling and Refunds

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We understand that business circumstances and availability can change.

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Requests to cancel or reschedule an appointment should be submitted as soon as reasonably possible by emailing ashleigh@vestapeople.co.uk or using any rescheduling facility provided in the booking confirmation.

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Our separate Booking, Cancellation and Refund Policy sets out the applicable practical arrangements, including notice periods, missed appointments and refund procedures.

Any fees or restrictions under that policy will be subject to applicable law and will not override statutory cancellation or refund rights.

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Consumer cancellation rights

Where an individual purchases a service as a consumer, rather than for business purposes, statutory cancellation rights may apply. For qualifying distance contracts, consumers will generally have 14 days from the date the service contract is concluded to cancel without giving a reason. Where a consumer expressly requests that services begin within the statutory cancellation period, they may be required to pay a proportionate amount for services supplied before a valid cancellation, provided the applicable legal requirements have been met. Where a service has been fully performed within the cancellation period following the consumer's express request and acknowledgement of the resulting loss of cancellation rights, the statutory right to cancel may end.

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Consumers will be provided with the required cancellation information and means of exercising their rights.

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Business customers do not automatically benefit from the same statutory cooling-off rights, although any agreed cancellation terms and other applicable legal rights remain relevant.

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Nothing in these Terms and Conditions limits statutory consumer rights.

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8. Changes or Cancellations by Vesta People

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We aim to honour all confirmed bookings and agreed appointments.

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However, there may be circumstances in which an appointment must be rearranged or cancelled, including illness, technical difficulties, emergencies or events beyond our reasonable control.

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Where this occurs, we will notify affected clients as soon as reasonably practicable and offer an alternative appointment where appropriate. If we cancel a paid consultation and cannot provide an acceptable alternative, any amount paid for the undelivered consultation will be refunded. This does not affect any additional rights or remedies available under applicable law.

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9. Consultancy Engagements and Service Agreements

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Larger HR projects, retained consultancy arrangements and ongoing client services may require a separate written proposal, statement of work, service agreement or other contractual documentation.

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These documents may specify:

• The scope of services and agreed deliverables.

• Professional fees and payment arrangements.

• Client and consultant responsibilities.

• Confidentiality and information-sharing requirements.

• Timescales and service arrangements.

• Intellectual property rights.

• Contract duration and termination provisions.

• Liability and other appropriate contractual protections.

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Where there is a conflict between these website terms and the expressly agreed terms of a separate consultancy agreement, the separate agreement will take precedence for the relevant services, subject to applicable law.

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Website bookings do not automatically create an ongoing HR retainer or a commitment to undertake additional consultancy work.

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10. Client Information and Confidentiality

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Vesta People recognises the importance of confidentiality in employment relations and people management matters. Information shared during a consultancy engagement will be handled with appropriate professional care and in accordance with applicable confidentiality obligations and data protection legislation. Clients should provide information that is accurate, relevant and reasonably necessary for the services requested.

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Where a client supplies personal information relating to employees or other individuals, the client is responsible for ensuring that disclosure is lawful and appropriate.

Please do not submit unnecessary confidential employee records, medical information or other highly sensitive information through general website contact forms.

Where employee information is required for consultancy purposes, appropriate secure sharing arrangements should be agreed.

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Confidentiality obligations do not prevent disclosure where required by law or otherwise legally permitted.

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11. Data Protection and Privacy

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We respect the privacy of website visitors, prospective clients and individuals whose information may be processed during our services. Personal information is handled in accordance with applicable UK data protection legislation. Further details about the collection, use, storage and protection of personal information are provided in our Privacy Policy.

Where Vesta People processes personal data on behalf of a client, appropriate data processing terms will be agreed where required by law.
 

12. Intellectual Property
 

Unless otherwise indicated, the content of this website, including original written materials, graphics, branding, logos and other original content, belongs to Vesta People or is used under an appropriate licence.
 

Such materials are protected by applicable intellectual property laws.
 

You may view, download or print website content for your own lawful personal or internal business reference purposes but you must not reproduce, redistribute, republish, commercially exploit or represent our materials as your own without prior written permission, except where permitted by law.
 

Rights to HR documents, templates, policies, reports or other materials produced under a paid engagement will be determined by the relevant service agreement. Unless expressly agreed otherwise, clients do not receive ownership of Vesta People's pre-existing intellectual property merely by purchasing consultancy services.
 

13. Website Information and Accuracy
 

We make reasonable efforts to ensure that information published on our website is accurate, clear and up to date.

However, employment legislation, regulatory guidance and professional practice may change over time.

Website content may not reflect every legislative development or apply to every organisation or individual circumstance.

The information presented does not constitute a guarantee of any particular employment, legal, financial or commercial outcome.

We may correct inaccuracies or update website information without prior notice.

These provisions do not affect any obligations or liabilities arising from advice or services supplied under an agreed contract.
 

14. Third-Party Services and Links

Our website may contain links to external websites or use third-party services for bookings, payments, communications and website functionality.

We do not control the content or operation of independent third-party websites.

We are not responsible for their content or privacy practices, except to the extent that responsibility arises under applicable law.

Users should review relevant third-party terms and privacy information when accessing external services.
 

15. Website Availability and Technical Issues
 

We aim to maintain a reliable and accessible website.
 

However, we cannot guarantee that the website will remain uninterrupted or free from technical difficulties at all times.

Access may occasionally be affected by maintenance, service provider disruption or circumstances outside our reasonable control.

Where a technical issue prevents a confirmed paid service from being delivered, we will seek to resolve the issue and provide an appropriate remedy.
 

16. Liability
 

Nothing in these Terms and Conditions excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory rights that cannot lawfully be excluded or restricted.

• Any other liability that cannot lawfully be limited or excluded.
   

Vesta People will exercise reasonable care and skill in providing agreed professional services.
 

To the extent permitted by law, we will not be responsible for losses arising solely from unauthorised use of our website, inaccurate information supplied by users or reliance on general website content without obtaining appropriate advice for the relevant circumstances. Where services are provided to business clients, appropriate limitations of liability may be agreed separately as part of a written consultancy contract, subject to applicable law and requirements of reasonableness.
 

For consumers, nothing in these terms excludes liability for foreseeable losses arising from our breach of contract or failure to exercise reasonable care and skill.
 

17. Complaints and Concerns
 

We aim to provide a professional, responsive and supportive service.
 

If you are dissatisfied with any aspect of our website, booking arrangements or consultancy services, please contact us: ashleigh@vestapeople.co.uk

Please provide sufficient information to allow us to understand and investigate your concern. We will consider complaints fairly and respond within a reasonable period. Where a matter cannot be resolved informally, the parties may consider appropriate alternative dispute resolution or other lawful remedies.
 

Nothing in this section restricts your right to pursue legal remedies.
 

18. Changes to These Terms
 

We may update these Terms and Conditions to reflect changes in our business, services, website operation or applicable legal requirements. The latest version will be published on our website with its revision date. Changes to website-use terms will apply prospectively from publication. Changes will not retrospectively alter the terms of an existing confirmed booking or service agreement without an appropriate legal or contractual basis.
 

We encourage visitors to review these terms periodically.
 

19. Governing Law and Jurisdiction
 

These Terms and Conditions are governed by the laws of England and Wales.
 

For business-to-business disputes relating to these website terms, the courts of England and Wales will have jurisdiction, except where otherwise required by law or expressly agreed.
 

Where you are a consumer, this provision does not deprive you of mandatory legal protections or rights relating to the courts in which you may bring proceedings.
 

20. Contact Information
 

If you have any questions about these Terms and Conditions, our website or our services, please contact:
 

Vesta People

Ashleigh Sperring, trading as Vesta People

West Midlands, United Kingdom

Email: ashleigh@vestapeople.co.uk

Website: www.vestapeople.co.uk

Vesta People

Your people. Our priority.